Summarises the types of personal information that we process:-
9.1 Individual Information
Includes name, age, photograph, gender, address, telephone, mobile, fax, e-mail, social networking contact details, proof of identity, address, copy of passport, driving licenses, payment details, financial information, health information relevant to your planned travel, travel insurances held, results of searches carried out against you, your preferences, frequent flyer or travel partner program affiliation with member number, and any other information provided to us by or in relation to you..
9.2 Sensitive Information
In some instances it may be necessary to collect “sensitive information”, such as your religion and details of medical, dietary, mobility or factors relevant to your booking. As we are required by law to obtain your consent to the collection of “sensitive information”, we will assume that when you provide such information to us, you have consented to our collection and use of it In accordance with this policy.
9.3 Business Related Information
If you are an individual associated with a business or other organisation that is our customer, then your personal information may include the following information that we link to you: business or organisation details (name, address, telephone numbers, payment arrangements, financial information, etc.), your relationship with that business or organisation (owner, partner, director, shareholder, employee, or agent), and your contact details within that business (work address, work telephone and mobile numbers, work fax number, and work e-mail address).
9.4 Enquiry and Booking
Information concerning enquiries and bookings made with or through us, including where you are making the enquiry or booking or are the recipient of the travel services to which the enquiry or booking relates. This information may include: records of enquiries, searches for holiday and travel products made by or on your behalf, details of your personal interests, needs and other information relevant to your enquiry; details of results, quotes, proposals, estimates and other information given in response to enquiries; details of the holiday, accommodation, travel, car hire, and other travel services booked or enquired about; details of the passengers / holidaymakers travelling; details of the provider of the travel services (e.g. tour operator); dates and times of travel; price; payment details (including card details); passport information and visa information; foreign exchange requirements and arrangements; and sensitive information such as health, medical, dietary, mobility, disability, religious or other special conditions or requirements.
Information generated concerning the performance of any booking or other contract made with or through us, including information relating to anything arising during any holiday or other travel services, and information relating to payments to be made.
9.6 Survey Information
Information collected or generated out of any surveys we conduct.
Information provided by you in relation to your feedback or experience on a past current or future trip with us.
Information collected or generated out of any competitions or promotions we run.
9.9 Account, Registration and Loyalty
Information concerning accounts, registrations, memberships or participation in any loyalty program.
Our correspondence, communications and any messages between us and third parties, relating to any booking, enquiry or performance of any contract.
9.11 Social Media
Any information you post on our social media channel or any forum which relates to us.
9.12 Website Usage
We may collect information about your visits, browsing, and use of our website, unless your web browser blocks this. The range of information we collect will depend on how you interact with our website.
This information may also include: information inputted into forms and field; registrations for any accounts, forum, feedback mechanism, social functionality, newsletters or other features of our site; usernames and passwords, log-in / out history, and settings; actions taken within any account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review or other social functionality on our website.